Revitaliza-T
Dear Customer,
We are writing to inform you of a security incident that may have affected your information in a database stored on our servers in a third-party location. While we have no evidence of misuse to this date, we are notifying you as a precaution and to help you take protective measures.
📑 In this notice
1. What Happened?
On December 9, 2024, we were informed of unauthorized access to servers operated by our third-party provider. An intruder installed malware, gaining access to our customer information data between December 8 and December 9, 2024.
2. What Information Was Involved?
The accessed data may include the following personal information:
- First and last name
- Address
- Phone number
- Email address
- Social Security Number or other identification numbers
3. What Are We Doing?
We have taken immediate action with cybersecurity experts to remove the malware and secure our servers. Our company is cooperating with federal and state authorities to investigate the incident.
We have also implemented additional security measures to prevent future incidents and protect your information.
4. What Can You Do?
We recommend you be on the alert for suspicious activity related to your financial accounts and credit reports. We encourage you to regularly monitor your statements and records to ensure there are no transactions or other activities that you did not initiate or authorize.
Report any suspicious activity to your financial institution or the appropriate service provider immediately.
5. Recommended Actions
1. Contact Your Bank or Card Issuer
- Inform your bank or card issuer about the possible exposure of your information.
- Request a replacement card if necessary.
- Inquire about fraud monitoring services or suspicious activity alerts.
Contact: Use the customer service number on the back of your card.
2. Review Your Account Statements
- Check your recent transactions for unauthorized activity.
- Immediately report any suspicious charges to your bank or card issuer.
3. Monitor Your Credit Report
- Obtain a free copy of your credit report from the major credit reporting agencies:
- Equifax: www.equifax.com
- Experian: www.experian.com
- TransUnion: www.transunion.com
- Consider placing a fraud alert on your credit file.
4. Consider a Credit Freeze
- A credit freeze prevents unauthorized access to your credit file.
- Reduces the risk of fraudulent accounts being opened in your name.
- Credit freezes can be requested for free through the credit bureaus.
5. Be Cautious of Suspicious Emails and Calls
- Do not provide personal information to unknown callers or unverified sources.
- Avoid clicking on links in suspicious emails (phishing scams).
- Always verify the authenticity of any request for personal information.
6. Review Official Resources on Identity Theft
- Federal Trade Commission (FTC): www.identitytheft.gov • (877) 438-4338
- California Office of Privacy Protection: www.privacy.ca.gov • (916) 445-1254
6. Contact Us
Please be assured that we are committed to helping you protect your information and identity. We regret this incident and apologize for any concern it may have caused you.
If you have further questions regarding this matter, please do not hesitate to contact us:
By following these steps and utilizing the resources provided, you can mitigate the risk of fraud and better safeguard your financial and personal information.
Sincerely,
Revitaliza-T